Customer Experience Associate (Customer Service)

Job Description

PLEASE NOTE: THIS IS NOT A REGULAR FULL-TIME POSITION

THIS POSITION IS INTERMITTENT, NOT TEMPORARY

As a Customer Service expert, you are the face of what we stand for. You will help our customers feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refunds/exchanges, questions, and complaints. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange?

• Greet every customer with eye contact and a smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive at your lane to let them know you'll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming the best intentions, and apologize for the inconvenience

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!