Customer Experience Coordinator

Job Description:

The CX Administrative Assistant (CXAA) serves as a critical support pillar for the Sales and Marketing Departments and is the primary point of contact and receptionist at the AAON Exploration Center. The successful candidate will demonstrate outstanding organizational skills, a sense of urgency, strong communication skills, and a customer centric mindset.

The CXAA supports the critical elements of successful customer experiences and assists the sales and marketing teams with planning, organization, and management of day-to-day sales and marketing activities.

Essential Job Duties and Responsibilities:

• Handle day-to-day receptionist duties at the AAON Experience Center
• Maintain customer visit schedule and prepare for meetings and events held in the AAON Experience Center
• Support the on-going needs for customers, executives, and sales/marketing staff during events and meetings in the AAON Experience Center
• Create POs, receive materials, and inventory marketing collateral, swag, and other marketing materials.
• Organize and maintain marketing collateral, swag, and other materials within the AAON Exploration Center, focusing on presentation for customers
• Review and track marketing expenses related to AAON Exploration Center and the AAON Mobile Experience
• Submit project and marketing requests on behalf of AAON Exploration Center stakeholders
• Provide administrative support for sales and marketing events and projects
• Collaborate with the AAON events team to provide support where necessary
• Attend marketing related events at the Exploration Center and AAON Mobile Experience
• Complete other duties as assigned

Education and Experience Requirements:

• College degree preferred, but not required.

Knowledge, Skills, and Abilities:

• Strong Personal Communication and presentation skills
• Customer-centric mindset
• Some Sales, PR, or Customer Support experience.

Work Environment:

• Enter Work Environment

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.