Customer Service And Logistics Manager

Who we are

Envera LIC, LLC is part of the Lesaffre family who is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare, and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our entrepreneur spirit and our innovative approach, we are constantly developing.

Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion-euro turnover. We work with customers, partners, and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being, and improve plant nutrition.

We believe in the incredible potential of microorganisms as the greatest means to better nourish and protect the planet. Fermentation is one of the most promising answers to the challenge of nourishing 9 billion people in a healthy way by 2050.

Envera is a legal entity of Lesaffre located in West Chester, Pennsylvania. Envera manufactures bacteria solutions for Lesaffre BUs and different market segments such as wastewater treatment, bioremediation, cleaning solutions, and many other areas where bacteria can play a key role.

What we offer

• The opportunity to represent a passionate organization focused on innovation and sustainability
• A great 401K plan, affordable benefits, and 10 paid holidays
• The ability to utilize your experience and knowledge to make a real impact

What you bring to the table

Have the proficiency to oversee the full scope of customer order processing along with shipping and receiving operations. Competence to ensure the efficient and effective delivery of products to customers, while also optimizing logistics. Ability to lead a team of customer service and logistics professionals and deliver a superior customer experience. This includes managing customer orders, coordinating inbound and outbound shipments, and resolving any customer issues or concerns related to order status and delivery.

A few responsibilities you will have as the Industrial Fermentation Lead Operator

• Manage the end-to-end customer order process, from order receipt to final delivery while meeting or exceeding customer expectations.
• Coordinate and maintain order management system with cross-functional teams (Sales, Production, Fermentation, and Finance) to align supply and demand
• Develop and implement logistic strategies to optimize transportation and distribution
• Analyze customer data and metrics to identify opportunities for process improvements
• Serve as the primary point of contact for customers on order status, delivery, and logistics-related issues
• Identify and implement technological solutions to enhance operational efficiency
• Create effective knowledge-based customer service documents including training materials, departmental procedures, and responses to customer inquiries.
• Support Production team in maintaining schedule by communicating new orders and priorities of existing orders.
• Aid Quality Assurance in writing Standard Operating Procedures relevant to the department.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements

To succeed you must have

• Bachelor's degree in Logistics, Business Administration, or a related field
• 5+ years of experience in customer operations or logistics management
• Ability to think strategically and lead a team with knowledge of management methods and techniques.
• Responsible with high ethical standards, organized, and detail oriented.
• Strong project management, problem-solving, and decision-making skills
• Proficient in using logistics and inventory management software, ERP systems, and data analysis tools
• Knowledge of transportation and distribution best practices
• Ability to lead and motivate a team of customer service and logistics professionals

Our Core Values: Passion, respect, trust, entrepreneurship, and humility

Envera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.