Customer Service And Sales Support Representative

Now Hiring: Automotive Service Coordinator / Cashier

Location: Solutions Auto Group – Lawton, OK

About UsAt Solutions Auto Group, we’ve been helping drivers across Southwest Oklahoma since 2008 through our Lease Here Pay Here program and flexible in-house financing. We stand behind every customer long after the sale, making sure their vehicle and their credit journey stay on track.

Position OverviewWe’re hiring an Automotive Service Coordinator / Cashier — a cross-functional position that combines service writing, customer account support, cashiering, and insurance verification. You’ll assist customers with payments, repairs, and insurance updates while helping coordinate service work with our technicians and vendors.

This role is ideal for someone who enjoys variety, values accuracy, and takes pride in helping customers succeed throughout their lease.

📧 Important: Initial communication and interview scheduling will be handled by email, so check your inbox regularly after applying.

Key Responsibilities

• Greet customers, process payments, and post receipts daily.

• Open and close repair orders (ROs) and document parts purchased and resold.

• Use ALLDATA or similar programs to confirm labor times and build estimates.

• Verify and update insurance coverage to maintain compliance.

• Support collections and service follow-ups, ensuring customers stay successful with their vehicles and accounts.

• Communicate with customers about repair status, approvals, and next steps.

• Maintain records and schedules in the Dealership Management System (DMS).

• Assist the Service Manager and Office Team with daily coordination and reporting.

Qualifications

• Working knowledge of automotive systems and repair processes preferred.

• Experience with service writing, cashiering, or customer account coordination helpful.

• Familiar with Dealership Management Systems (DMS) or similar platforms.

• Organized, dependable, and customer-service oriented.

• Able to multitask in a fast-paced environment.

• Valid driver’s license with a clean driving record is mandatory.

Benefits

• Competitive pay (Hourly, Flat Rate, or Hybrid)

• Paid Time Off + Holidays

• Simple IRA Retirement Plan

• Sick Pay + Life Insurance

• Consistent weekday schedule: Monday–Friday, 8:30 AM–6:00 PM

• A supportive workplace where you can grow your career in automotive operations

If you enjoy balancing front-office duties with service coordination and helping customers stay successful, apply today to join the Solutions Auto Group team.

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