Customer Service Assistant Swim School

British Swim SchoolNewton, Massachusetts

$18 - $20 / hour

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Job Description

Benefits:

Competitive salary
Employee discounts
Flexible schedule

British Swim School of NewtonYMCA Wells Ave Newton135 Wells Ave, Newton, MA 02459$18–$20 per hour based on experiencePart-time

After school

Evening shifts

Year-roundSchedule:Tuesday–Friday, 3:30 PM – 7:30 PMNo weekends requiredOptional Sunday shifts (12 PM – 4 PM) starting in the New YearJob Summary:British Swim School of Newton is seeking friendly, organized, and energetic Deck Ambassadors to support our after-school program inside the YMCA Wells Ave Newton. This is a fun, high-energy, customer-focused role that keeps our pool deck running smoothly.

You remain dry on deck, greeting families, checking in swimmers, supporting instructors, and making sure classes stay on time. For those who want more hours and higher pay, we offer the option to train as a Backup Swim Instructor. Responsibilities:

Welcome families and check in swimmers
Keep classes running on time
Support instructors and manage student flow
Communicate transitions to families
Maintain an organized, safe pool deck
Assist parents with questions
Be a friendly, reliable presence for swimmers and families

Optional: Backup Swim Instructor Responsibilities

(only if you choose to train for this role)

Teach small-group swim lessons (3–4 students)
Follow our play-based swim curriculum
Encourage and motivate swimmers
Help build lifesaving water safety skills

Benefits:

Paid training
Flexible schedule
Referral program – earn $25 for every new family/student you refer who enrolls
Uniform provided
Advancement opportunities
Indoor work environment

Required Qualifications:

Friendly and reliable
Comfortable interacting with parents and children
Able to stand/walk for the entire shift
Able to work Tue–Fri 3:30–7:30 PM

Preferred (Not Required):

Customer service experience
Experience with children
Interest in teaching or aquatics
CPR/First Aid background

About Us:British Swim School has taught water survival and confidence-building swim lessons for over 40 years. Our mission: “To ensure every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

Compensation: $18.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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