Customer Service Associate II FULL-TIME II PAID TRAINING
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Job Description
Whether we’re helping someone find the perfect product or resolving a concern, our team is at the heart of creating positive experiences. We’re looking for a friendly, detail-oriented Customer Service Associate to join our growing team.
About the Role:
As a Customer Service Associate, you'll be the first point of contact for our customers. You’ll handle inquiries, provide support, and ensure every interaction reflects the professionalism and care we’re known for. If you enjoy problem-solving and making people’s day better, this role is for you.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat
Resolve issues promptly and professionally
Assist customers with product information, order status, returns, and general concerns
Maintain accurate records of interactions in our customer support system
Collaborate with other departments to ensure smooth customer experiences
Stay informed about company products, policies, and promotions
What We're Looking For:
Strong verbal and written communication skills
A patient, empathetic, and positive attitude
Problem-solving mindset and ability to handle multiple tasks
Basic computer skills and comfort using support platforms (training provided)
Previous customer service experience is a plus but not required
High school diploma or equivalent
Why You’ll Love Working Here:
Supportive team environment
Paid training and continuous development
Opportunities for growth and internal advancement
Employee discounts and perks
Health, dental, and vision benefits (if applicable)
Paid time off and holidays
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.