Customer Service / Dispatcher

Mr. Rooter PlumbingSan Antonio, Texas

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Job Description

Benefits/Perks:

Major medical, dental, and vision insurance
Life insurance, STD and LTD
Metlife Ancillary Benefits
Simple IRA Plan
Paid vacation
Paid holidays
Competitive pay and Bonuses (*Compensation based on experience)

Company Overview:

Mr. Rooter Plumbing’s proven systems make it easy for our staff members to achieve their goals, whether financial, professional and/or personal. Mr. Rooter implements our Code of Values of Respect, Integrity, and Customer Focus while having Fun in the Process, making it a place you will be proud to work for.

If you are looking to take your career to the next level, you have the desire to learn a system that helps you become the best in the industry, and you have the grit and persistence to make things happen, we want you!

Specific Responsibilities:

Customer Service Representative (CSR)
Answering Incoming Phone Calls and handling Front Desk
Booking service appointments and assisting Customers and Plumbers
Dispatching service calls to the Plumbers using Service Titan Software
Preparing employee timesheets using timeclock and GPS reports
Typing customer contracts, proposals, invoices, correspondence, etc.
Assistance with Accounts Payable and light Accounts Receivable (as needed)
Assisting with other daily office duties (as needed)

Job Requirements:

You will be asked to assist with the day to day operations of a Mr. Rooter Plumbing franchise location.

Proficiency in Service Titan Software (Preferred)
Customer-focused attitude
Proficiency to navigate tablet-based technology and Mac computer software
Proficiency in Microsoft Word
Professional appearance and personality
Positive attitude with a desire to learn with the best
Team player who can work independently
Results-oriented attitude

Desired Experience: High school diploma or general education degree (GED) and a minimum of three to five years work experience in an office environment (construction and/or plumbing industry, a huge plus) and/or an equivalent combination of education and/or management experience. There’s a reason Mr. Rooter® Plumbing has been around since 1970 – we’re the best of the best!Behind the colorful uniforms and branded vans are pros who get the job done right the first time. With hundreds of locations worldwide, each franchise is independently owned and operated. Our entire team of qualified professionals live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

Compensation: $15.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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