Customer Service & Scheduling Coordinator (Bilingual)

Two MaidsNorth Bergen, New Jersey

$20 - $23 / hour

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Job Description

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off

Office Coordinator / Field Support (Bilingual Preferred) North Bergen, NJ $20–$23/hr + Monthly Performance Bonuses Full-Time | Monday–Friday | Occasional Saturdays

We’re looking for a bilingual (English/Spanish) customer service & scheduling professional who enjoys helping people, supporting a team, and keeping things organized. This role is a mix of office work, scheduling, and customer communication — perfect for someone who likes variety and being part of a small, growing business where your work truly matters.

What You’ll Do

Answer calls, text messages, emails, and online leads
Convert leads into scheduled cleanings through friendly, confident communication
Manage daily cleaning schedules and client appointments
Support cleaning teams with check-ins and quality follow-ups
Send confirmation texts and post-service follow-ups
Track notes and customer activity in our CRM
Help with onboarding and supporting new cleaners
Occasionally deliver supplies or assist with on-site quality checks (mileage reimbursed)

What We're Looking For

Bilingual English/Spanish preferred
Strong phone and customer communication skills
Organized and reliable — you like keeping things running smooth
Problem-solver who can jump in and help where needed
Comfortable on a computer and learning simple systems
Reliable vehicle and driver's license (local field visits when needed)
Customer service, scheduling, or coordination experience a big plus
Friendly energy — team-oriented, upbeat, and dependable

Compensation

$20–$23 per hour based on experience
Monthly performance bonuses based on lead conversion & customer retention
Paid training
Growth opportunities as location expands

Why Join Us

We’re a small, friendly, local business. You’ll work side-by-side with the owner and be part of a team that truly cares about doing a great job and treating people well. If you’re dependable, motivated, and want a role where you can grow with a company, this could be a great fit.

Apply today and tell us a little about yourself — we’d love to meet you.

Compensación: $20.00 - $23.00 per hour

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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone’s role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.

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