Customer Service/Cashier – Cutler Bay Showroom

We are seeking a friendly, detail-oriented Customer Care Associate to deliver Five Star Service to our customers. This role supports reception, cashier operations, and customer service, ensuring every customer receives professional, accurate, and timely assistance.

Key Responsibilities:Reception & Front Desk

• Greet customers with a welcoming, professional attitude.

• Answer and route incoming calls using company phone guidelines.

• Maintain and monitor the sales “Up List” and customer traffic.

• Keep the reception area clean, organized, and guest-ready.

• Verify product pickups and assist with returns according to policy.

Cashier

• Process payments accurately and follow all cash-handling procedures.

• Convert reservations into sales orders and verify all finance documentation.

• Identify potential fraud or irregularities and report immediately.

• Complete daily logs, register counts, and deposits.

Customer Service

• Respond to calls and emails professionally within required timeframes.

• Assist customers with delivery confirmations, protection plan follow-ups, exchanges, returns, and service requests.

• Document all customer interactions accurately in the system.

• Submit and track vendor claims, service requests, and part orders.

• Ensure timely follow-up on all open customer service cases.

Qualifications:

• Excellent communication and listening skills.

• Strong phone etiquette; able to handle upset customers calmly and professionally.

• Problem-solving mindset with the ability to prioritize and multitask.

• Detail-oriented, organized, and reliable.

• Comfortable working independently in a fast-paced retail environment.

• Strong computer skills required.

Education & Experience:

• High school diploma or GED required.

• Previous cashier or customer service experience preferred.

EQUAL OPPORTUNITY EMPLOYER

El Dorado Furniture is an equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, age, disability, veteran or marital status, genetic information, citizenship, sexual orientation, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. DFWP. No questions on this Application are intended to secure information to be used for impermissible purposes. El Dorado Furniture is committed to complying with the Americans With Disabilities Act, as amended, and to providing reasonable accommodations to enable qualified applicants with disabilities to have equal opportunity to apply for job openings. Any applicant requiring assistance with our online application process or who needs to be accommodated due to a disability should contact Human Resources for assistance or request assistance from the location where you are applying. You may contact our Human Resources Recruiter at the following phone number 305-624-9700; dial “O” for the operator.  

EOE/DFWP