Customer Service Lead

Job Description:

KEY ACCOUNTABILITIES INCLUDE:

• Develop the customer service team, focused on delivering outstanding customer support and develop customer relationships and accountability amongst team members.
• Ensuring that all aspects of the customer service department are set up to exceed company goals., and preparing plans to address areas that are under performing.
• Be familiar with, and follow all customer SOP's.
• Perform staff evaluations and work with Operations Managers on career development plans for their team.
• Establish work schedules and procedures and coordinate activities of the team to ensure optimal shift/team logistics.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

REQUIREMENTS:

• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine and moderately complex reports, charts, and graphs.
• Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.
• Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Must be able to read, write and speak English fluently.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• 4 years of customer service experience in logistics, transportation, warehousing, or distribution experience preferred.
• Must demonstrate ability to meet deadlines.
• Strong communication skills required.
• Extremely customer service focused for both internal and external customers.
• Results oriented, organized, and high energy.
• Willingness to train in areas unfamiliar with.
• Flexibility in schedule to adjust to business needs.

SPECIALIST CERTIFICATIONS:

• None

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $34.50 - $44.95 USD per hour.

Benefits Designed with You in Mind:

At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Retirement Benefits: Contributory Savings Plan (401k).

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.