Customer Service Manager

Summary/ Purpose: This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training.

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:

• Responsible for Service Department personnel to include Cashiers, Baggers, Booth Clerks and Moneyroom Clerks.
• Interview, hire and train front end employees.
• Money handling skills to perform balance checks.
• Scheduling.
• Must have flexible availability.
• Ability to multi-task.
• Strong Customer Service skills.
• Computer Knowledge.
• May be required to perform other duties as assigned to meet business objectives.
• Knowledge and responsibility to facilitate company policies and procedures.
• Perform any other duties requested by store manager.

ESSENTIAL SKILLS & EXPERIENCE:

• Ability to maintain a high level of confidentiality
• Manage multiple conflicting priorities
• Organizing and coordinating skills
• Computer knowledge of Microsoft
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management

REPORTING TO THIS POSITION:

• Cashiers
• Baggers
• Booth and Moneyroom Clerks

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Work is normally performed in a typical retail work environment
• Ability to lift weights up to 75 pounds. (20 - 40 lbs lifting frequently)
• Ability to stand for long periods of time

APPLY NOW!!