Customer Service Manager - State Farm Agent Team Member

B.J. JordanGrovetown, Georgia

$60,000 - $90,000 / year

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Job Description

Replies within 24 hours

Benefits:

Car allowance
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development

ROLE DESCRIPTION:

As a Customer Service Manager- State Farm Agent Team Member with B.J. Jordan- State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, management skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal management-focused and proactive team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES:

Oversee the agency team and daily operations.
Develop and implement office policies and procedures.
Handle escalated customer complaints and issues.
Monitor agency workflows and help maintain operational efficiency.
Assist with sales conversations, policy changes, and cross-selling when appropriate.

QUALIFICATIONS:

Prior management or leadership experience required.
Strong organizational and problem-solving skills.
Excellent written and verbal communication.
Ability to work independently and manage multiple priorities.
Prior sales experience required.
Must be comfortable with some travel.

Compensation: $60,000.00 - $90,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Grovetown, GA and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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