Customer Service Manager
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Job Description
Customer Service Manager
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do
The Customer Service Manager is focused on leading with urgency to drive results and reports to the Regional Customer Service Manager.
This role is perfect for an individual who is hands-on, detailed oriented, with great communication skills. A vital member of the customer service team, this is an opportunity to build a career with an industry leader.
Job responsibilities include:
- Develop and implement customer service policies and procedures.
- Investigate and solve higher level customer problems.
- Provide advice and assistance to staff and customers regarding products of the organization.
- Participate in educational opportunities internally and externally to enhance knowledge of product.
- Coordinate with other internal departments to ensure continuous flow of orders.
- Will be over 6-11 employees.
What We Are Looking For
- Bachelor’s degree or related field experience preferred.
- Minimum 5 years of customer service experience.
- Prefer glass fabrication experience in a call center environment.
- Computer literacy in MS Windows, and MS Office.
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.