Customer Service Rep

Customer Service Rep

BENEFITS: Medical, Dental, Vision, 401K

AHF Products has a job opportunity for a Customer Service Rep to be located in Mountville, PA. Exact compensation may vary based on skills, experience, and location. The Customer Service Rep is responsible for all aspects of customer assistance. This position is located in our Mountville, PA Corporate Office, requiring attendance and adherence to scheduled and assigned work hours. Position is not a telecommuting position.

JOB DUTIES:

• Respond, answer, and handle inquiries via an 800 phone number, email, and instant message regarding product, installation, maintenance, and warranty information.
• Assist consumer in buying decisions and provide them with retail locations to make a purchase.
• Handle requests and product complaints.
• Evaluate manufacturing defect flooring claims and warranty issues. Process credits for product defects or customer satisfaction.
• Exercise decision-making capabilities to quickly and effectively resolve customer issues resulting in high customer satisfaction.
• Support various programs and promotional efforts of Product Channel Managers.
• Coordinate merchandising, display, literature, and point of purchase material shipment for ASA new store openings, relocations, and remerchandising.
• Learn, understand, and transfer knowledge relative to multiple product categories. Exercise strong listening skills and problem-solving skills relative to customer inquiries.
• Provide back-up support within the team.

QUALIFICATIONS:

• One year of related experience, preferably in a call center environment
• Strong organizational skills with the ability to multi-task.
• Superior verbal and written communication and customer service skills and a commitment to consistently exceeding the customer's expectations.
• Proficient computer skills including MS Office (Excel, Word and PowerPoint).
• Ability and willingness to work core hours to support the needs of our customers and consumers.
• High school diploma or GED required.

PHYSICAL DEMANDS

• Push, pull, carry, and lift 20 - 50lbs
• Sitting or standing for extended periods of time
• Walking, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements
• Talk, hear, read, write, and comprehend English
• Must be able to work in a non-temperature-controlled environment

MENTAL DEMANDS

• Think analytically
• Make decisions
• Work as part of a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.