Customer Service Rep, Scandinavia

• Customer Order Tracking and Sales Coordination
• Respond to Sales Reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner via various contact channels.
• Enter and maintain Future Orders through different systems and ensure timely and accurate shipment in accordance with our operations & logistics protocols (Booking-in).
• Track orders to provide estimated delivery times, and work with Operations team or DC to rearrange deliveries as needed.
• Communicate an account's shipping and packing requirements to the warehouse.
• Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
• Proactively communicate with Sales Reps or Sales Management regarding orders amendments and cancellations
• Low volume B2C customer queries answered via phone call / email.
• Create and maintain customer database, answer inquiries/troubleshoot
• Creating new customer accounts.
• Provide accounts with information on our apparel and footwear lines and be able to help a customer determine which product is best for them.
• Deal with enquiries for B2B orders.
• Provide copy invoices/order confirmations/dispatch notes as needed.
• Process returns and issue credits when necessary.
• Work with finance to resolve invoicing issues. Fill out credit memos/debit as needed.
• Other
• Complete reports as provided by sales and management.
• Sales and Marketing Support.
• Other duties as assigned.

Qualifications:

• Successfully completed apprenticeship as business clerk (or equivalent) may be substituted by regional upper secondary education (e.g. apprenticeship as business clerk or sixth form college)
• Native in English and Swedish, demonstrating effective listening through concise, clear verbal and written communication. Any knowledge of Norwegian and/or Danish is a plus.
• One to two years' customer service and credit control experience preferred
• Keen attention to detail in planning, organization and execution of tasks, ability to manage conflicting priorities on a daily basis.
• When times get tough, happy to roll up your sleeves!
• Positive attitude and passion to succeed.
• Team player and ability to work within a small team.
• Strong interpersonal skills and the ability to deal with adverse situations positively.
• Ability to interact effectively and professionally with all levels of the organization
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company, and with retailers and consumers.
• Successfully completed High School (or equivalent).
• Computer proficiency: Excel, Word, Outlook.
• Experience with using a major ERP system, preferably Infor M3 is a plus.
• Embraces and lives the Brooks values!