Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$15-$17/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Customer Service RepresentativeDo you have exceptional communication skills? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? If so, keep reading!Who We AreWe are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.Why Choose C&C Heating and Air Conditioning?
- $15.00 – $17.00 per hour
- Medical, dental & vision insurance
- Paid Time Off
- 401(k)
- Deliver outstanding customer support via phone, email, and chat
- Conduct outbound calls to follow up with clients and address questions or concerns
- Provide accurate product information, assist with order processing, and resolve issues
- Handle cash transactions accurately and efficiently
- Maintain detailed records of customer interactions through precise data entry
- Use computer systems to track requests, feedback, and resolutions
- Collaborate with team members to improve processes and enhance the customers’ experience
- Previous experience in customer service or a client-facing role preferred
- Strong proficiency with office software applications and accurate data entry skills
- Bilingual skills are a plus and highly valued
- Excellent communication, organization, and multitasking abilities
- Positive attitude with patience, empathy, and professionalism when assisting customers
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FAQs About Customer Service Representative Jobs at C&C Heating & Air Conditioning
What is the work location for this position at C&C Heating & Air Conditioning?
This job at C&C Heating & Air Conditioning is located in Roseville, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at C&C Heating & Air Conditioning?
Candidates can expect a pay range of $15–$17 per hour for this role.
What employment applies to this position at C&C Heating & Air Conditioning?
C&C Heating & Air Conditioning lists this role as a Full-time position.
What experience level is required for this role at C&C Heating & Air Conditioning?
C&C Heating & Air Conditioning is looking for a candidate with "Senior-level" experience level.
What benefits are offered by C&C Heating & Air Conditioning for this role?
C&C Heating & Air Conditioning offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at C&C Heating & Air Conditioning?
You can apply for this role at C&C Heating & Air Conditioning either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.