Customer Service Representative (Bank Teller)

Montrose & Ridgway Branches | Citizens State Bank

Citizens State Bank is seeking an energetic, service‑oriented Customer Service Representative (CSR) to join our frontline team. This full-time, on-site role is shared between our MontroseandRidgway branches and plays a vital part in helping customers across our region feel supported, known, and valued.

As a CSR, you will be the welcoming face of the bank—providing friendly, accurate, and knowledgeable service to customers visiting our branches and those calling in from throughout the region. This entry-level role is perfect for someone who loves connecting with people, thrives in a detail-oriented environment, and wants to build a career in community banking.

What You’ll Do

As a Customer Service Representative, you will:

• Assist customers with everyday banking needs, including deposits, withdrawals, payments, and account questions
• Deliver excellent in-branch service as the first point of contact for customers
• Answer incoming phone inquiries and support customers across all Citizens State Bank locations
• Perform accurate data entry, transaction processing, and documentation
• Troubleshoot customer issues with professionalism and patience
• Uphold all bank policies and compliance practices to ensure customer safety and confidentiality
• Build trusted relationships with customers by demonstrating warmth, attentiveness, and problem-solving skills

What Makes You a Great Fit

We’d love to meet you if you bring the following minimum qualifications:

• Bi-lingual (fluency in Spanish and English)
• Reliable transportation (you will be scheduled in two branches, as a floater between both Ridgway and Montrose communities)
• 2+ years of customer service experience, ideally in a fast-paced or detail-focused environment
• Strong communication skills—friendly, clear, and professional
• Comfort learning and using computer systems and banking tools
• High attention to detail and accuracy
• A genuine desire to help people and make their day a little easier

Compensation for this job ranges between $18-$20 commensurate with experience. Full-Time team members are eligible for benefits including paid time off, retirement and employee stock ownership, health insurance, and more. For more details, visit https://www.csbcolorado.com/resources/careers/

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