Customer Service Representative
EndocorpSouthfield, MI
$55,000 - $60,000 / year
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Job Description
Location: Southfield, MI (On-site, Full Time)Department: Sales & Customer SupportReports To: Vice President of Sales
About ENDOCORPAt ENDOCORP, we’re more than just a medical device company — we’re innovators in flexible endoscopy repair parts and solutions. Our commitment to Precision. Innovation. Excellence. drives everything we do. We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.We’re growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.Position SummaryThe Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments. This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP’s high standards of professionalism and accuracy.Qualifications- Serve as the primary point of contact for customer inquiries, orders, and product information.
- Process and manage customer orders accurately through the ERP and CRM systems.
- Communicate order confirmations, lead times, and shipment tracking details.
- Coordinate with shipping, production, and sales teams to ensure timely fulfillment.
- Handle product returns, exchanges, and warranty inquiries per company policy.
- Maintain and update customer records with accuracy and confidentiality.
- Support sales initiatives, promotions, and customer communications.
- Proactively resolve customer issues with a positive, solutions-driven approach.
- Provide administrative support for quotes, invoices, and internal reports.
- Uphold ENDOCORP’s values of precision, innovation, and excellence in every interaction.
Qualifications
- Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred).
- Strong verbal and written communication skills; comfortable on phone and email.
- Highly organized and detail-oriented; able to manage multiple priorities.
- Experience with CRM/ERP systems (Hubspot/SalesForce, SAP, or similar) preferred.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word).
- Positive, professional demeanor with a focus on teamwork and accountability.
- High school diploma required; Associate’s or Bachelor’s degree preferred.
Compensation & Benefits
- Base Salary: $55,000 – $60,000 (commensurate with experience)
- Schedule: Monday–Friday, 8:00 AM – 4:30PM (in-office)
- Benefits: Medical, dental, vision, paid holidays, and PTO
- Be part of a fast-growing company in the medical technology field.
- Work alongside a passionate, supportive team dedicated to quality and innovation.
- Opportunities for professional development and growth into inside sales or account management roles.
- Contribute to meaningful work that directly supports patient care and outcomes.
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