Customer Service Representative

FLAMEWarren, Michigan

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Entry-level

Job Description

Job Description:

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

QUALIFICATIONS:

*High School diploma or equivalent required; some college preferred

*Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience

*Must be able to pass a criminal background check and drug screening

*Excellent phone etiquette and ability to communicate clearly and effectively

*Proficient computer skills and ability to learn multiple new software

*Ability to work in a fast-paced environment and handle high call volumes

*Strong problem-solving skills and ability to build rapport with customers

*Ability to stay calm and maintain a positive attitude even in challenging situations

*30 WPM+ typing

RESPONSIBILITIES:

*Take calls and respond to customer inquiries in a a professional and timely manner

*Able to communicate clearly with customers and employees in a professional manner both verbally and in writing

*Provide accurate information about products, services and company policies

*Ability to sit for long periods of time

*Handle customer complaints when possible and resolve issues to ensure customer satisfaction

*Perform data entry tasks to update customer records and maintain accurate documentation

*Always keep the customer information confidential

*Adhere to the attendance police of the Call Center

*Other duties as assigned

SCHEDULE:

*Monday through Friday

*Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Service Representative Jobs at FLAME

What is the work location for this position at FLAME?

This job at FLAME is located in Warren, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FLAME?

Employer has not shared pay details for this role.

What employment applies to this position at FLAME?

FLAME lists this role as a Full-time position.

What experience level is required for this role at FLAME?

FLAME is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at FLAME?

You can apply for this role at FLAME either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.