Customer Service Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
About Us
Endot Industries, part of Infra Pipe Solutions Ltd., has over 50 years of experience manufacturing high-quality pipe products for water, wastewater, gas, and conduit applications across North America. We are a stable, supportive organization that values safety, teamwork, and career development.
We are looking for a Customer Service Representative to join our Rockaway, NJ team. This position is responsible for delivering high-quality customer service by processing purchase orders, preparing quotes, and providing product and order-related support. This role requires a strong understanding of company products, accurate data entry, and effective communication with internal and external stakeholders to ensure customer satisfaction and timely fulfillment.
If you enjoy supporting customers, managing orders efficiently, and working in a collaborative environment, we'd love to meet you.
What You'll Do
- Maintain a strong understanding of the company's product lines and quality documentation.
- Accurately process customer purchase orders and maintain related records.
- Prepare and issue price quotes for customers in a timely manner.
- Provide responsive and professional support to customers regarding pricing, orders, shipments, returns, and product inquiries.
- Coordinate effectively with sales, production, and shipping teams to ensure accurate and timely order fulfillment.
- Process customer returns and credit applications in accordance with company procedures.
- Handle customer complaints with professionalism and work toward positive resolution.
- Provide feedback to management regarding recurring service issues or customer concerns.
- Reconcile freight invoices accurately.
- Enter and maintain customer and order information in the ERP system.
- Organize and prioritize daily workload to meet deadlines.
- Support general office and administrative functions as assigned.
- Collaborate with team members while maintaining flexibility to handle varied tasks as needed.
What You Bring
- High school diploma or GED required.
- Previous experience in customer service, data entry, or inside sales preferred.
- Excellent customer service and communication skills.
- Strong data entry accuracy and proficiency in Microsoft Excel.
- Experience with ERP systems (IQMS experience is an asset).
- Proven ability to manage multiple priorities and meet deadlines.
- Strong organizational skills and attention to detail.
- Ability to work both independently and collaboratively within a team.
- Proficiency in Microsoft Office applications and Microsoft Teams.
- Positive, professional attitude with commitment to company values and exceptional service delivery.
Education & Experience
Skills & Competencies
What We Offer
Competitive salary based on experience.
Strong safety programs and a stable work environment.
Opportunities for career growth within our organization.
Health, dental, vision, and supplemental insurance options.
401(k) with company match.
Paid vacation and PTO.
Ongoing training and support.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.