Customer Service Representative
LCS Heating & CoolingIndianapolis, Indiana
$20 - $25 / hour
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Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Training & development
LCS Heating and Cooling is an established, locally owned and growing company. We have an awesome team that works well together. We are looking for someone who wants to contribute to this team atmosphere! In this position, you’ll be the first impression of LCS and our 7-Star service! Responsibilities include:
- Answering incoming calls and managing up to two phone lines.
- Overseeing and growing HVAC maintenance memberships.
- Making outbound calls and sending outbound text/emails to existing client base.
- Completing technician follow-ups.
- Consistent communication, internally and externally.
This position might be a great fit for you if you have the following qualities:
- Reliability: To be prompt and reliable. We promise you can count on us, so we need to be able to count on you!
- Organized: To manage two phone lines, as well as HVAC maintenance agreements.
- Disciplined: To learn and follow company workflow processes within company software.
- Team Player: To actively participate in team meetings.
Candidates must enjoy talking on the phone and interacting with people! This position is #1 on phones, so will have lots of client interaction. Prior HVAC office experience is not required, however, proficiency in Microsoft Office, professionally using email, the ability to type, and the qualities listed above are a must. Experience using software is not required, but preferred. This position is hourly based, with opportunity to earn bonus. It is a full-time position M-F, 8am-4:30pm. There is potential for a hybrid home/in-person work schedule, however, being full-time in the office is a requirement for several months. This is to complete training, properly learn the position and build trust with the team.Benefits include:
- Insurance: Health, vision, life, supplemental
- Retirement with company match
- PTO, paid holidays, paid birthday off, extra PTO earned on each anniversary
- Paid training
- Company shirts, hoodies & hats
- Fun company outings- typically three per year!
We look forward to reviewing your resume!!
Compensation: $20.00 - $25.00 per hour
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