Customer Service Representative

We’re Hiring: Customer Service Representative (DeLand, FL – In-House Only)
MBI Direct Mail + Digital | 37+ Years of Speed, Service, and Results

Are you the type who sees a problem and fixes it before being asked? Do you love making clients feel like they’re your only client? If so, read on — this role isn’t for the average.

The Role

We’re looking for a career-minded, proactive Customer Service Representative to join our fast-paced, client-obsessed team. This is a key role that connects our clients with our production powerhouse. You’ll own your accounts, crush deadlines, and help us keep our reputation for delivering like no one else.

What You’ll Do

• Serve as the main point of contact for clients, from project kickoff to final delivery
• Coordinate with design, production, and mailing teams to make magic happen
• Keep projects on time, on budget, and on point — every time
• Solve problems fast, communicate clearly, and follow up like a pro
• Suggest smarter ways to work — we like process improvements

What You Bring

• 2+ years in account management, customer service, or project coordination
• Strong communication and multitasking skills
• Detail-driven and results-oriented (yes, both)
• Experience in print, direct mail, or marketing is a big plus
• You’re a self-starter — no micromanaging here

Full-time

Monday – Friday

Equal Opportunity Employer

Drug Free Workplace

Job Type: Full-time