Customer Service Representative
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Job Description
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
We are looking for customer service representatives to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.
Responsibilities
As a Midas customer service representative you will meet sales goals and deliver world-class customer experience from beginning to end, you will identify customer needs and accurately gather client Information to coordinate service with technicians.
- Deliver exceptional customer service while listening and consulting customers
- Excellent phone skills driving sales and setting appointments for the store
- Following up with customers, services requested, estimated completion times etc.
- Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promoting shop service specials
- Work within a team environment while keeping in tune with our companies’ vision, purpose, core values, and employee creed
- Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
- Maintain inventory counts
- Overall cleanliness and organization of the store
- Other duties as assigned
Qualifications
- A minimum of 2 years of sales or customer service experience
- General automotive knowledge
- Excellent customer service disposition
- Good communication skills
- Leadership ability
- Team orientation
- Ability to work a flexible retail schedule including weekends, evenings and holidays
- Valid driver’s license
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
www.midas.com
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.