Customer Service Representative

Join a family-owned and operated dealership known for exceptional service and community values for over 20 years. Mike Carpino Ford Parsons is looking for a friendly, organized Customer Service Representative to support both our front desk and parts/service department. This hybrid role is perfect for someone who enjoys helping people and takes pride in keeping daily operations running smoothly. 

Key Responsibilities:

Front Desk/Administrative Duties

• Greet customers warmly and maintain a clean, welcoming dealership environment
• Answer incoming calls, direct them to correct department, and take accurate messages
• Process payments for customers
• Handle administrative duties such as filing, scanning, scheduling, and data entry
• Prepare and reconcile daily deposits as needed
• Create, review, and process invoices accurately as needed
• Maintain accurate records and documentation for customer-facing transactions
• Support the accounting and service departments with basic clerical tasks

Parts/Service Representative Duties

• Schedule service appointments for customers
• Assist customers and technicians in identifying and ordering correct parts
• Look up parts pricing and availability
• Create and process parts invoices, special orders, and returns
• Maintain organized parts storage
• Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.
• Establish follow up time
• Obtain customer and vehicle information
• Verify that the final invoice reconciles with the work performed on the repair order

Qualifications

• Strong customer service and communication skills
• Ability to multitask while staying organized and detail-oriented
• Previous administrative, receptionist, retail, or automotive parts/service experience is helpful but not required
• Positive attitude, reliability, and willingness to learn
• A desire for a long-term career with a growing organization
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• High school diploma or equivalent

Compensation & Benefits

• Entry-level position starting at $15/hour with opportunity for pay increase after 90-day performance evaluation
• Health Insurance
• PTO
• Holidays
• 401(K)
• Professional Development Assistance
• Tuition Reimbursement