Customer Service Representative / Sales Administrator

MRA Recruiting ServicesRacine, WI

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

Customer Service Representative / Sales Administrator Master Appliance Corporation Racine, WISUMMARY DESCRIPTION:Customer-focused Customer Service / Sales Administrator This dual-role position is responsible for supporting the sales team, managing customer accounts, processing orders, and ensuring an exceptional customer experience from initial inquiry through post-sale support.DUTIES AND RESPONSIBILITIES:Customer Service:

Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention
Track and follow up on customer orders, shipments, and back orders
Maintain accurate and up-to-date customer records in CRM systems

Sales Support:

Prepare sales quotes, order confirmations, and invoices
Assist the sales team with lead generation, prospecting, and customer follow-up
Coordinate with production, shipping, and accounting to ensure smooth order fulfillment

Administrative Duties:

Maintain organized records of sales transactions and communications
Prepare and distribute internal reports, presentations, and documentation
Support data entry, document management, and inventory tracking as needed
Assist with preparing materials for meetings, trade shows, and customer presentations

Requirements:

Previous experience in customer service, sales support, or administrative roles
Excellent verbal and written communication skills
Strong attention to detail and problem-solving abilities
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus
Ability to prioritize and multitask in a fast-paced environment
Team-oriented with a proactive and flexible approach to daily tasks

Qualifications:

Experience in a manufacturing, distribution, or technical sales environment
Familiarity with order processing systems and B2B customer support
Basic understanding of sales processes and account management

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually