Customer Service Representative

Description

Job Summary

Provides excellent customer service acting as a liaison between the store, its customers and associates to resolve customer concerns and provide product and operational information. Operates a cash register and check stand to provide excellent customer service with the most accurate and efficient checkout service possible.

Responsibilities

• Provides prompt and courteous customer service.
• Performs service desk duties including, but not limited to, refunds and exchanges, class registration, screening and distributing incoming calls, special ordering.
• Resolves customer concerns using sound judgment.
• Performs a cash audit of the contents in assigned cash drawer at the start and end of the work shift.
• Uses electronic scanner to record prices.
• Is knowledgeable of produce merchandise carried in the store.
• Processes payments and other various discount transactions at point of sale, and redeems discount and promotional coupons.
• Bags merchandise.
• Performs other duties as assigned.

Working Conditions

Works in a non-smoking store environment where there is not physical discomfort due to temperature, dust, noise, etc.

Equipment Operated

• Personal Computer
• Cash Register
• Telephone
• Adding machine

Requirements

Education And Experience

• High school education or equivalent required
• Previous customer service experience preferred
• Previous cashier experience preferred
• Previous store/retail associate experience preferred

Knowledge, Skills, Abilities

• Interpersonal skills
• Basic math skills
• Demonstrated problem solving ability
• Verbal communication skills

Physical Requirements

• Bending
• Standing
• Communication (Verbal)
• Carrying 30lbs.
• Reading
• Walking
• Hearing (Auditory)
• Reaching
• Telephone Usage
• Lifting 30 lbs.
• Writing
• Grasping
• Operating Equipment
• Sight or Peripheral Vision