Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Group Practice Solutions (GPS) in Sarasota, FL. 

The regular hours for this position are from 8:30 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.  

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Answer incoming calls in a timely and professional manner.
• Promptly relay issues and concerns to appropriate area.
• Be courteous and treat external as well as internal customers with respect.
• Organize work area for highest function and efficiency.
• Pull case histories from files.
• Make outgoing calls to Dr.’s.
• Responsible for scheduling appointments for management, custom shades, etc.
• Help schedule incoming work and bill outgoing work when needed.
• Reschedule resource center work and Dr. work, and communicate back to the appropriate office.
• File paperwork.
• Manage all communications between sister labs, due date issues, technical issues, etc.
• Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
• Ensure the responsible use, safety and care of equipment. Ensure preventive maintenance requirements are met and that work area is kept clean.
• Participate in Company sponsored training and meetings as required.
• Support and incorporate NDX’s Mission, Vision and Core Values into daily endeavors.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Ability to work in a fast paced, ever changing work environment.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone, maintaining a positive demeanor.
• Verbally communicate with all levels of staff, maintaining a positive attitude.
• Demonstrated initiative.
• Attention to detail and accuracy.
• Excellent listening skills.
• Read and interpret prescriptions and other required documentation.
• Ability to multi-task and prioritize.
• Strong data entry skills.

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent.
• Entry-level role.

Hazardous Materials or Equipment Used:

• All office equipment.

Physical Requirements:

• Perform tasks at multiple workstations, standing and sitting for extended periods of time.