Customer Service Representative
$18 - $25 / hour
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Job Description
At Red Mountain Weight Loss, we are committed to transforming lives through personalized weight loss and wellness solutions. As a Customer Service Representative, you’ll play an essential role in delivering exceptional support to both new and existing patients.
If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering top-notch service, we would love to have you on our team.
What You’ll Do
- Handle inbound and outbound calls, texts, chats, and emails with professionalism and warmth.
- Schedule, modify, confirm, and cancel patient appointments with accuracy.
- Educate patients about Red Mountain’s weight loss programs, med spa services, and products.
- Build meaningful relationships by understanding patient needs and providing personalized recommendations.
- Maintain detailed and accurate documentation in our CRM system.
- Ensure each patient feels valued, supported, and empowered in their journey.
What We’re Looking For
- One to two years of customer service or call center experience preferred.
- Strong communication skills and a passion for helping others.
- Ability to thrive in a high-volume, fast-paced environment.
- Experience in scheduling, data entry, and maintaining confidentiality.
- A positive attitude and a team-player mindset.
Bilingual in Spanish is a plus.
Hours of Operation
Must be open to working flexible hours within the following hours of operation:
Monday to Friday: 6:00 am- 6:00 pm
Saturday: 6:00 am- 4:00 pm
Location
- This position is fully onsite at our North Scottsdale Telecenter, located at 14505 N. Hayden Rd., Scottsdale, AZ 85260.
- Remote or hybrid work options are not available.
Pay
- $17.50 - $25 per hour, based on experience.
Benefits
- Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and 401(k).
- Employee Pricing: on weight loss programs, retail products, and med spa services (including cosmetic injectables!)
- Friends & Family Program: discounts extended to five (5) individuals.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.