Customer Service Representative (Bilingual) - Rock Dental Brands

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Rock Dental Brands or customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.

Call Center Objective: To serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.

Job Duties

• Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.

• Maintain exceptional call quality and quantity standards

• Schedule patient appointments

• Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.

• Works routine claims in non-technical mailboxes as assigned.

• Outbound calling to assist clinics with scheduling

• Attend and contribute to team huddles and team meetings

• Any other duties as assigned

Qualifications

• Professional, outgoing, friendly demeanor

• High school diploma or the equivalent

• Basic computer skills with ability to multitask

• Must be Bilingual Spanish

• Excellent verbal and written communication skills

Qualities We Look For

● Someone with exceptional customer service skills,

● Computer literacy with excellent communication skills

● You can work independently and be able to anticipate the needs of the team.

● Overall someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

What we offer

Total Rewards: You'll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:

● Support you Professionally: Competitive pay, career growth opportunities, talented and a motivated team who care about each other, our mission, and our patients.

● Support your Health & Well-being: flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track.

● Life Balance: Paid time off and holiday pay.

● Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.