Customer Service Representative
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Overview
Job Description
About Shift Marketing
Shift Marketing is a local leader in the pest control industry, dedicated to protecting our neighbors' homes and businesses. We combine modern marketing strategies with top-tier service to provide an "extraordinary" experience for our clients. We value a culture of growth, accountability, and teamwork, and we are looking for a new team member who wants to grow with us.
Role Summary
As a Customer Service Representative, you are the critical link between our customers and our field technicians. This is an entry-level position where your primary goal is to provide a friendly, professional first impression. We don't expect you to be a pest expert on Day 1—we provide all the training necessary to help you succeed!
Primary Responsibilities
- Inbound Support: Answer incoming calls from homeowners and businesses to identify their pest concerns (e.g., ants, spiders, rodents).
- Smart Scheduling: Use our service software to book and confirm appointments, ensuring our technicians have efficient routes throughout the Sheridan area.
- Customer Education: Explain our basic service plans and pest prevention steps to customers in a clear, non-technical way.
- Documentation: Maintain accurate customer profiles, including service notes and billing information, in our CRM (Customer Relationship Management) system.
- Issue Resolution: Handle customer questions or service rescheduling requests with a calm, "can-do" attitude to ensure total satisfaction.
Qualifications
- Education: High school diploma or equivalent.
- Communication: Strong verbal skills and a "smile in your voice" over the phone.
- Tech Savvy: Basic proficiency with computers (Microsoft Office/Google Workspace) and the ability to learn scheduling apps quickly.
- Punctuality: Consistent attendance is vital for our small, dedicated team in Sheridan.
- Problem-Solving: The ability to listen to a customer's problem and find a scheduling solution that works for everyone.
Work Environment
- Type: Full-time, In-person.
- Office Culture: Casual but professional. We work hard, but we support each other like a family.
- Growth Potential: Successful CSRs have the opportunity to move into lead roles, sales, or even field technician training.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.