Customer Service Representative

Customer Service RepresentativeLocation: Dayton, Ohio (Robert K Jones Insurance)Work Arrangement: Full-time On-premises

Pay Range: $18 to $24 per hour

About UsRobert K Jones Insurance has served the Dayton community for many years with a commitment to personal service, trusted guidance, and long-term relationships. We take pride in helping clients protect what matters most through reliable insurance solutions and a welcoming local presence.

Role OverviewWe are seeking a Customer Service Representative to support our agency in delivering dependable, friendly, and accurate service to our clients. This position is a strong fit for someone who enjoys helping people, maintaining organized workflows, and contributing to a smooth customer experience. The successful candidate is expected to obtain an insurance license within the first 60 days at our cost.

In this role, you will assist with client communication, policy updates, documentation, and general service requests. You will help ensure that client needs are handled promptly and professionally, supporting the overall operations of the agency.

Responsibilities

• Assist in preparing and processing insurance quotes.
• Communicate with clients regarding policy changes, billing questions, documentation, and general inquiries.
• Provide guidance to clients in selecting tailored insurance coverages that meet their unique needs.
• Provide administrative support including data entry, file maintenance, and record updates.
• Coordinate with carriers for routine requests and documentation.
• Track and follow up on client needs to ensure timely and accurate completion.
• Support agency service and retention goals through friendly, dependable communication.

Qualifications

• Strong organizational skills with attention to detail.
• Clear and professional written and verbal communication skills.
• Comfort with technology including Microsoft Office and web-based systems.
• Ability to manage multiple tasks and prioritize effectively.
• Previous office or customer service experience required; insurance experience helpful but not required.
• Willingness and ability to obtain an insurance license at our expense within the first 60 days.

Work Environment

• On-premises work at our Dayton office to support collaboration and client service.

What We Offer

• Competitive pay and benefits.
• Support and full expense coverage for licensing during your first 60 days.
• Open PTO.
• 401K with 100% matching up to 4% of employee contributions.
• Equity-type ownership eligibility through the Tropolis Purpose Plan after six months of employment.
• Financial sponsorship of insurance education and licensing which is required within the first 60 days.
• Training and development opportunities.
• A supportive, community-focused workplace.

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