Customer Service Representative - 1st shift

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

The Customer Service Representative is responsible for the proper entry and maintenance of all sales order transactions in accordance with approved procedures.  In addition, the Customer Service Representative will act as the liaison between external field sales representatives and/or direct customers ensuring that complete communication is met at all times concerning any issues that may impact the delivery of their product.  This position requires attention to detail, proven communication skills, basic data entry skills, the ability to work in a professional office setting, and the aptitude to comprehend basic technical information derived from customer supplied data.

Duties and Responsibilities:

• Forward notification of time-critical prospective data sets to the Data Receipt Technician

• Prepare and forward quote packages to the Quoting Department

• Communicate completed quote package to proper destination in prompt manner

• Flow down Customer Purchase Order requirement, contract review

• Ensure expeditious entry of all sales order transactions including, but not limited to, order changes and cancellations

• Provide sales order acknowledgment/confirmation in a timely manner

• Field customer inquiries concerning order status

• Ensure adequate communication to the customer concerning any issues that may impact the on-time delivery of their product

• Perform other department or company-related tasks at the direction of the department Supervisor

Essential Knowledge and Skills:

• Strong oral and written communication skills, must speak, read, and write English fluently

• Ability to work in a fast pace environment

• Excellent telephone and email skills; position communicates with numerous personnel, both inside and outside the company

• Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment

• Must work well in a team environment

• Must have effective problem-solving skills, exceptional organizational and multi-tasking abilities.

• Must be detail-oriented and extremely accurate

• Ability to type 30 words per minute

• General knowledge of Microsoft Excel and Word

• Printed circuit board knowledge is preferred

Education and Experience:

• High School Diploma or GED required

• Experience working in a Customer Service/Inside Sales role, preferably with a multi-site manufacturing or distribution field.

• Minimum of 3 years of experience working in a Customer Service/Inside Sales role.

#LI-JS1

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances.  A reasonable estimate of the current range is:

$38,473 - $60,812

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.