Customer Service Representative

Title: Customer Service Planner

Department: Sales

Location: Corporate

Reports To: Customer Service Supervisor

FLSA: Non-Exempt

Purpose:

Embrace, promote and achieve the Vision, Values and Mission of the company, and to assist in meeting the Owner's plan each year. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities.

Essential Job Functions:

• Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company.
• Monitor inventories, build loads for drivers' workflow, prioritize deliveries, and assign loads to drivers in a fair and equitable manner.
• Provide coordination, monitoring, and oversight of logistics requirements with other facilities, adjunct services.
• Maintain constant communication with customers to ensure we are meeting the customer's expectations.
• Daily contact maintained with the CSC and Fleet Managers for informational purposes and for recommendations to improve productivity and cost controls as well as with other managers within the center for other coordination.
• Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals.
• Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.
• Print or ensure workflow gets to every driver and/or centers.
• Problem-solve challenges with driver productivity, including mechanical breakdowns, loading instructions, and allocation issues
• Record and maintain data related to loads delivered, such as confirmations, billing, mechanical problems, and customer issues.
• Maintain constant communication with customers to ensure we are meeting the customer's expectations.
• Stay in close contact with drivers as a point of contact to answer questions or address concerns.
• Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed.
• Complete first alert notifications on product service failures, accidents, or incidents, as required.
• Perform other duties assigned by Customer Service Supervisor (where applicable) as required.