Customer Service Representative

Customer Service Rep II- Contract 1 yr.

Houston, Texas

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Your Day-to-Day:

• Handle inbound customer calls and provide real-time solutions
• Help with billing inquiries and educate customers on energy usage
• Support customers with online account and mobile app access
• Record and process account updates and commitments
• Respond to assist agency inquiries
• Work with Area Coordinators to resolve agency/customer issues
• Report fraudulent conditions to management
• Provide direction and guidance to less experienced team members
• Meet daily performance and schedule adherence metrics
• Perform other job-related tasks as assigned

Who You Are:

As a successful candidate, you will bring the following to the team:

• High School Diploma or GED
• Minimum of 1 year of customer service experience
• Bilingual
• Experience assessing the severity of customer issues abilities
• Willingness to embrace challenges and grow within the role

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $18.50/hr. to $20.00/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting