Customer Service Representative

Customer Service Representative (Pest Control Services)

Location: Lehi, Utah (Silicon Slopes area) Compensation: $14.00 – $16.00 per hour Position Type: Full-Time / Part-Time

Role Overview

Do you enjoy helping people find solutions to their problems? We are looking for a high-energy, reliable Customer Service Representative to join our growing team in Lehi. As the first point of contact for our customers, you'll play a vital role in keeping Utah homes comfortable and pest-free.

This is a fast-paced role perfect for someone who excels at multitasking and wants to be part of a local company that feels like family.

Key Responsibilities

• Scheduling: Coordinate and optimize routes for our field technicians across Utah County.
• Problem Solving: Answer inbound calls from current and potential customers to address pest concerns and explain our treatment plans.
• Account Management: Update customer profiles, process payments, and manage service renewals.
• Outbound Coordination: Reach out to existing customers to schedule their recurring seasonal treatments.
• Service Education: Learn the basics of pest behavior (don't worry, we'll teach you!) to help explain the value of our services to homeowners.

What We're Looking For

• Communication: A friendly "phone voice" and the ability to remain calm and helpful under pressure.
• Reliability: Punctuality is key—our technicians and customers rely on you to kick off the day.
• Geography: Familiarity with the Lehi/Northern Utah County area to help with efficient routing.
• Multitasking: Ability to type accurately while speaking with customers.
• Experience: Previous experience in retail, food service, or call centers is a huge plus, but not required.