Customer Service Representative I

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

This is a hybrid/remote position that will be worked mainly remotely WFH. Candidates are required to work from Sentara Independence (SI) 800 Independence Blvd, Virginia Beach, VA 23455 in the case of power outages, internet outages, equipment issues or for required training/coaching/meetings/office workday(s).

The Customer Service Representative 1 is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education

• HS Diploma required

Certification/Licensure

• None required

Experience

• 2 years of customer service experience required
• Data entry experience required
• Prior call center experience preferred

Candidates will be required to have high speed internet at home - Candidates will be required to be connected directly through ethernet connection and not WiFi to their home’s modem/router.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.