Customer Service Specialist

As a Customer Service Specialist, you'll be the driving force behind delivering exceptional service and support to our valued customers and internal teams-playing a key role in powering Doehler's mission to exceed expectations and elevate every customer experience

Your Responsibilities:

• Enter customer facing orders and/or drop ship orders into SAP within 2 hours of receipt.
• Confirm order information after checking availability and processing details with appropriate internal departments/resources within 24 hours. Also sending a copy of the order confirmation to the customer.
• Responsible for ensuring customer orders are added to production schedule, and work together with planning and production team to resolve issues, renegotiate and reset customer expectations as needed.
• Responsible to monitor and handle all customer order changes and communicate these changes to customer. Also, initiate escalation process if needed on customer orders through internal order report.
• Responsible for all order cancellations and communications to appropriate departments.
• Responsible for reviewing inventory on MTS items and working Inside Sales and KAMS to ensure stock is taken before expiration.
• Enter (within 24 hours) customer complaints within accordance with Sales and Production. In addition work with customer on any potential returns due to complaint.
• Delivery block management to be maintained on the following:

o Pre Shipments

o Product Specification, MSDS, Additional label check if it's related with order or delivery

o Export documents

o Self collectors

Your Profile:

• SAP Experience
• 2 years Customer Service in the manufacturing industry
• Proficient in all Microsoft Office applications
• Associate's Degree or equivalent work experienc

We offer:

• Comprehensive Health Coverage- Medical, Dental, and Vision Plans to support you and your family
• Paid Parental Leave- Maternity and Paternity Leave so you can focus on what matters most
• 401(k) Retirement Plan with Employer Match- Plan for your future with company-supported retirement savings
• Paid Time Off- Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
• Employee Engagement- Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
• Supportive Culture- Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues
• Meaningful Impact- Be an integral part of our business success and help shape the future of nutrition
• Empowerment- Unleash your full potential with opportunities to grow, lead, and make a real difference

Nearest Major Market: Mason City