Customer Service Specialist I Or II
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Overview
Job Description
Join Rockline- Where Values Drive Excellence
At Rockline Industries, we don't just manufacture consumer products - we build trusted partnerships and create meaningful impact. As a privately held leader in consumer packaged goods, we're proud to be guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape our culture, our people, and our purpose.
Locations: Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices.
Work Arrangement: Option of On-site|Flex|Remote. Hourly position.
We're looking for a Customer Service Specialist who thrives in a fast-paced environment, enjoys solving problems, and values collaboration. If you're passionate about delivering exceptional service and want to be part of a company that invests in your growth, we'd love to meet you.
What You'll Do
As a Customer Service Specialist, you'll be the key link between Rockline and our customers, ensuring smooth order processing and account management. Your responsibilities will include:
Order Processing
- Review and enter EDI and manual orders
- Maintain customer profiles, items, and addresses
- Monitor special delivery instructions and item transitions
- Track orders and respond to customer inquiries
- Understand pricing structures, commissions, and accruals
Account Management
- Communicate with internal teams and customers on order status, product availability, and delivery appointments
- Ensure accuracy in orders and invoices
- Perform basic accounting updates and review daily reports
- Troubleshoot issues and escalate when needed
- Complete quarterly goals and contribute to continuous improvement
What You'll Bring
Education: High School Diploma required
Experience: We are considering candidates for a Customer Service Specialist I or II.
Customer Service Specialist I - 2 years of experience in an office/business or customer service role is required.
Customer Service Specialist II - 4 years of Customer Service Experience or equivalent business-to-business account management experience.
Strong written and verbal communication skills
Experience with ERP systems (JDE a plus); Logility experience a bonus
Solid problem-solving and teamwork skills
Basic math, analytical abilities, and proficiency in Microsoft Word and Excel.
Why Rockline?
Values-Driven Culture- We live our RRITE values every day
Flexibility- Choose from on-site, flex, or remote work arrangements
Growth Opportunities- Individual development plans and quarterly goals
Inclusive Environment- We welcome diverse perspectives and foster collaboration
Stability & Impact- Be part of a privately held company with a strong reputation and purpose-driven mission
Ready to make a difference with Rockline?
Apply today and help us deliver excellence to our customers.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.