Customer Service Supervisor Food Industry
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Job Description
Welcome to Halperns Steak & Seafood! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Customer Service Supervisor Food Industry
2412 Sand Lake Rd. Orlando, FL 32809
Welcome to Halperns Steak & Seafood! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry.
There's a seat at our table for you.
What we offer:
Medical, Prescription Drug, EFAP Benefits after 30 days of employment
Dental, vision and other voluntary plans
Pre-Tax Saving Accounts
Profit Sharing
Family culture and career advancement opportunities
Essential Functions:
Provides coaching and support to Customer Service Representatives, including answering questions, resolving issues, monitoring calls, sharing updates, and assigning tasks.
Oversees order entry accuracy and monitors route assignments to support effective service to the Direct Sales team.
Facilitates departmental meetings, manages team scheduling, and ensures consistent communication.
Serves as a liaison between Sales Leadership, Procurement, Warehouse, Transportation, and Customer Development Specialists.
Designs, implements, and monitors new and existing processes to enhance service quality and efficiency for the Direct Sales team.
Prepares and delivers monthly reporting on departmental KPIs for benchmarking and performance improvement.
May be required to perform team members’ duties as needed to maintain service levels.
Knowledge / Skills / Abilities:
Strong communication skills with the ability to collaborate across departments and locations.
Strategic planning and analytical thinking to support effective territory management.
Skilled in resource allocation and coordinating cross-functional teams.
Excellent written, verbal, organizational, and interpersonal communication skills.
Ability to prioritize tasks, multitask efficiently, and execute with attention to detail.
Solid understanding of financial and business drivers to support sound, timely decision-making.
Familiarity with sales and customer service systems and tools used within Halperns or similar environments.
Equipment / Tools / Technology:
Desktop or laptop computer
Networked printer/copier/facsimile machine
Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer)
Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
Educational & Experience Requirements
High School / Equivalent Required
Bachelor Degree in Sales, Marketing or related field preferred
Minimum Years of Experience:
Five years previous customer service or inside sales experience with one year previous supervisory experience or an equivalent combination of education, training and experience.
You are required to provide your most recent employment experience for your application to be considered complete.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!
Halperns' Steak & Seafood values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Halperns' Steak & Seafood customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Halperns' Steak & Seafood. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to halpernshr@gfs.com and use the words “Accommodation Request” in your subject line.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.