Customer Service Title Specialist

About the Role:

This role is responsible for efficiently processing and securing all titled assets and additional collateral for new contracts and assignments/assumptions nationwide. The role works closely with state agencies, financial institutions, and clients to resolve title discrepancies, handle lien releases, and maintain meticulous records.

• Communicate title instructions and documentation requirements to internal teams and external partners.

• Audit titled transactions and request or approve any additional documentation needed for funding.

• Coordinate and monitor the timely transfer and receipt of titles, following up with agencies and partners as needed.

• Verify incoming titles to ensure proper endorsements and readiness for processing.

• Assign incoming titles to team members and maintain accurate title information within department systems.

• Prepare title applications, POAs, and supporting documents for assumptions, asset swaps, and name changes.

• Apply for duplicate or lost titles and validate proof of transfer to authorize broker commissions.

• Process title requests related to third‑party sales and repossessions.

• Provide backup support for Title Support Specialist duties during absences.

• Maintain accurate and consistent documentation in applicable databases and systems.

• Serve as a liaison between internal departments and external parties to resolve title discrepancies.

• Deliver professional, timely customer service and support continuous improvement of title processes.

• Maintain predictable and reliable attendance.

• Demonstrates compliance with all company regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all company policies and procedures, compliance regulations, and completes all required annual or job specific training.

• Maintain a working knowledge of the company's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces the vision to become "Business of Choice"

• May perform other duties as assigned.

About You:

• High School Diploma, GED, Vocational Training, or equivalent required

• 1+ year of experience with title processing either at a state DOL/MMV, sub-agency or other financial institution preferred

• Strong organizational, communication, and collaboration skills

• Ability to work under strict timelines and manage multiple interruptions while maintaining accuracy

• Strong writing and grammar abilities

• Proficient PC skills, including Microsoft Word and Excel

The pay range for this role is $18.00 - $25.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Evergreen:

This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.