Customer Service Trainee
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Job Description
Who We Are
For decades, our mission has been clear: protect and serve working families by ensuring they have reliable access to the benefits they’ve earned. Partnering with thousands of unions and associations across North America, we’re proud to be the only organization of our kind that carries a 100% union label. Families count on us for security and peace of mind—and we deliver with consistency, care, and trust.
The Role
This isn’t just another remote job—it’s an opportunity to build a meaningful career. You’ll work directly with union members who request information about their benefits, walking them through available options and making sure they feel fully supported at every stage.
On a typical day, you’ll:
Connect with members by phone or video
Schedule and lead benefit review appointments
Explain coverage options in clear, simple terms
Complete paperwork and conduct quality checks
Provide follow-up support to maintain lasting relationships
Every call and every interaction matters because the programs you explain impact families’ financial futures.
What You’ll Gain
Competitive Income – Weekly pay plus bonuses (average ~$55K in year one)
Advancement Opportunities – A clear track toward leadership and career growth
Flexibility – Create a schedule that fits your life
Fully Remote – 100% online with digital tools and support
Long-Term Security – Residual income from policy renewals
Health Coverage – Comprehensive benefits package available
Personal Development – Training, mentorship, and one-on-one coaching
Recognition & Rewards – Annual company-paid trips (destinations have included Cancun, Las Vegas, Disney, Puerto Rico, and the Bahamas)
What We’re Looking For
Strong communication skills and a genuine interest in helping others
Reliable organizational and time-management abilities
High school diploma or equivalent (college education is a plus)
Background in customer service, retail, or sales is an asset but not required
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.