Customer Success Coordinator

Customer Success Coordinator

The Company:

DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”. 

With a slogan of “Love the DIME Difference”, DIME’s mission is simple: to create luxurious skincare and beauty products that are clean, effective, and approachable. 

Position Description:

The Customer Success Coordinator assists customers by answering questions, troubleshooting issues, and providing guidance and knowledge about the company’s products.

Duties/Responsibilities:

• Supports customers via email, live chat, social media platforms, etc.
• Monitors and responds to customers' questions, comments, and direct messages in a timely manner.
• Assists customers in person; processes orders and checks them out.
• Educates customers on product usage, ingredients, and benefits.
• Identifies customer needs and recommends the appropriate products.
• Creates a high-quality customer service experience with every customer interaction.
• Displays creative problem-solving by presenting solutions to customers.
• Actively contributes to creating a positive team atmosphere by collaborating and maintaining professional relationships.
• Represents the company in a positive, professional manner. 
• Completes assigned training on time
• Other duties as assigned

Requirements:

• Strong customer service skills with a passion for delighting customers and providing above-and-beyond service.

• Effective verbal and written communication skills.
• Excellent time-management and prioritization skills.
• Ability to work independently and in a team setting.
• Ability to resolve complaints and issues with effective solutions and a positive attitude.
• Ability to learn different software systems used by the company.

Qualifications, Education, and Experience:

• High school diploma or equivalent.
• Prior experience in a customer success role (preferred).
• Prior experience working with email, Slack, Live Chat Software, and social media is considered an asset.

• This role is a hybrid role. Employees work both in our office in Draper, UT and from home.

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