Customer Success Manager, Mfrs

About the Role

Step into a pivotal role at Truework, where you'll be at the driver's seat shaping the future of Income Verification within Tenant Screenings in our newest market, Multifamily and Residential. As an Enterprise Customer Success Manager, you'll have the opportunity to help owners and operators protect their assets and drive a great experience for our current customers. You'll be part of a rapidly growing team that thrives on collaboration, grit, and continuously learning as we break into the PropTech space. This is a chance to drive and make a significant impact where Truework is already providing the best in class income solution to the Real Estate market.

We are seeking an energetic Customer Success Manager to join the Truework team. This role is ideal for a hungry customer success professional who thrives in a fast-paced, highly collaborative environment- and who's ready to help define the future of verifications in PropTech for large institutional Owners/Operators to independent landlords. You'll be a key member of the team working cross functionally with our Sales, Product and Engineering teams driving valuable customer insights and shaping where our product goes in the future.

What you'll do

• Own Customer Success responsibilities for our growing customer book of business including initial onboarding, training, and ongoing relationship building - ensuring strong adoption of Truework into resident screening workflows.
• Execute on quarterly business reviews and facilitate conversations to VP, SVPs, or C-suite
• Review customer usage patterns to gather insights, provide guidance and highlight risk or opportunities for engagement
• Partner with Account Executives to strategize, identify and execute expansion opportunities
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework

What you bring

• 3+ years customer success experience, preferably in a SaaS or financial services product
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel periodically based on customer and business need

What you'll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend