Customer Success Manager, MediaTree

About Us

Giftogram is a leading platform in the digital gift card and rewards space. Through our reseller division, MediaTree, we partner with promotional products agencies, incentive firms, and corporate marketers to deliver customizable gifting solutions at scale. Our mission is simple: make gratitude effortless and impactful—one gift card at a time.

We’re a growing team of creative problem-solvers who thrive in a fast-paced, purpose-driven environment. We're looking for a proactive, people-focused professional who excels in client service and is ready to grow into a strategic role within account management or sales.

About the Role

As a Customer Success Manager, you’ll support MediaTree’s key reseller clients—ensuring their gifting programs run smoothly from start to finish. You’ll assist with quotes, timelines, order logistics, and customer inquiries, while providing thoughtful service that builds trust and long-term growth.

This role is ideal for someone with customer service experience, strong communication skills, and a desire to step into a client-facing, revenue-impacting position over time.

What You’ll Do

• Serve as the first point of contact for inbound client needs—responding via email and phone with clarity, care, and professionalism

• Support MediaTree Account Managers by managing project timelines, preparing quotes, and tracking orders

• Coordinate across internal teams (production, operations, customer support) to ensure accurate and timely delivery of client programs

• Troubleshoot and resolve client issues with a solution-oriented mindset

• Maintain detailed records of client communication, tasks, and updates in HubSpot CRM

• Build product knowledge to become a trusted resource for clients and a strategic partner to the broader team

• Proactively share insights, trends, and client feedback to improve the overall customer experience

What You’ll Bring

• 1–3 years of experience in customer service, account support, or client success (bonus points for promotional products or B2B experience)

• Excellent verbal and written communication skills—professional, personable, and precise

• Strong organizational skills and the ability to manage multiple projects simultaneously

• Curiosity and drive to understand sales strategy, marketing, and customer lifecycle management

• Comfort using CRM tools (like HubSpot), Google Workspace, and Microsoft Excel

• A collaborative mindset and desire to grow within a team-oriented environment

What We Offer

• Competitive salary: $65,000–$80,000, plus commission and equity potential

• Medical, dental, and vision insurance

• 401(k) with 4% company match

• Generous PTO, company holidays

• A clearly defined growth path toward sales, account management, or operations

• A vibrant, supportive, and high-impact culture where your contributions are recognized

Why Work with MediaTree?

• Work with leading brands on innovative campaigns that drive real business results

• Join a company that puts appreciation and service excellence at the heart of everything we do

• Gain experience in a fast-growing industry with a product people love to receive

• Learn alongside a passionate, tight-knit team committed to your success

Interested?

We’d love to hear from you. Apply today and let’s make meaningful gifting even more powerful—together.

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