Customer Success Manager

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.

Job Responsibilities:

As a Customer Success Manager focused on manufacturing clients, you will ensure that our autonomous mobile robot (AMR) solutions deliver measurable value across factory floors and production environments. You'll guide customers through pre-sale, deployment, integration, and optimization, helping them transform their material handling and intralogistics operations. You'll work closely with cross-functional teams including Engineering, Product, Solutions, and Support to drive customer satisfaction, retention, and growth.

Essential Duties and Responsibilities:

• Customer Onboarding & Enablement: Lead onboarding for manufacturing clients, ensuring seamless integration of AMRs into existing workflows and systems.
• Operational Optimization: Collaborate with plant managers and operations teams to identify bottlenecks and optimize AMR routes, task assignments, and fleet performance.
• Relationship Management: Serve as the primary point of contact for manufacturing customers, building long-term partnerships and ensuring satisfaction.
• Technical Coordination: Work closely with engineering and support teams to resolve issues related to robot performance, connectivity, and safety compliance.
• Training & Documentation: Deliver tailored training sessions and create documentation to support operators, maintenance teams, and supervisors.
• Customer Health Monitoring: Track KPIs such as uptime, task completion rates, and ROI to proactively address risks and drive continuous improvement.
• Feedback Loop: Capture customer insights to inform product development and feature enhancements specific to manufacturing use cases.
• Retention & Growth: Drive renewals and identify opportunities for expansion, such as additional robot deployments or new facility rollouts.

Job Requirements:

• Bachelor's degree in Engineering, Industrial Automation, Business, or related field.
• 7+ years of experience in customer success, technical account management, or operations within manufacturing or industrial automation.
• Strong understanding of factory operations, lean manufacturing principles, and AMR technologies.
• Excellent communication and stakeholder management skills.
• Willingness to travel to customer sites as needed. (30%)

Special Knowledge / Skills:

• Experience with robotics integration in manufacturing environments.
• Familiarity with industrial software systems (MES, ERP, SCADA).
• Knowledge of safety standards and compliance in industrial settings.
• Proficiency with CRM tools (e.g., SalesForce) and customer success platforms.

Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Worker Type:

Regular / Permanent

Group:

Magna Electronics