Customer Success Representative
HR Force InternationalMcLean, VA
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Job Description
We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.
Key Responsibilities:
- Act as the first line of support for customer inquiries and issues.
- Assist with onboarding and training of new customers.
- Monitor customer health scores and escalate risks as needed.
- Partner with Customer Success Lead to drive adoption and retention.
- Document customer feedback to inform product improvements.
Requirements
- 2+ years of customer-facing experience in SaaS/FinTech.
- Knowledge of AML/KYC/IDV solutions preferred.
- Strong communication and problem-solving skills.
- Ability to manage multiple clients in a fast-paced environment.
- A customer-first mindset with attention to detail.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.