Customer Success Representative

S&K Building Services is a fast-growing commercial window cleaning and exterior services business. As we continue to scale across the U.S., we're looking for a reliable and detail-oriented Customer Success Representative to join our team. This role supports our customers and branch teams by managing onboarding, billing, collections, and account updates. You’ll be the first point of contact for customers, helping ensure they have a smooth, positive experience from start to finish.

This position will be located at our Headquarters | 4801 Industrial Pkwy, Indianapolis, IN 46226

WHAT YOU'LL DO

• Serve as the first point of contact for customer calls and emails, resolving inquiries quickly and accurately
• Set up new customer accounts, ensuring all required documentation (W-9s, COIs, questionnaires, etc.) is received and verified
• Prepare, validate, and send invoices; manage and troubleshoot customer billing portals
• Follow up on overdue accounts and communicate with customers to resolve payment issues
• Accurately post and apply customer payments; escalate any discrepancies when needed
• Maintain clean, up-to-date customer data across systems and coordinate updates with branches and HQ
• Respond to customer requests for account updates, invoices, or documentation
• Deposit cash and checks or forward payments to HQ per company procedures
• Build positive relationships with customers and act as a liaison between them and internal teams
• Perform other related duties as assigned

WHO YOU ARE

• You have 2+ years of experience relative to customer service, billing, or administrative experience
• You are proficient in Microsoft Office Suite (Excel, Outlook, Word)
• You have high attention to detail and strong organizational habits
• You are comfortable working independently and managing competing priorities
• You have a high degree of accuracy and attention to detail
• You reside in the Indianapolis, IN area and are willing and able to work in office 

NICE TO HAVE 

• You have experience in field services or commercial services
• You are familiar with accounting or ERP systems

WHAT WE OFFER

• Competitive Hourly Base Pay up to $21
• Weekly Pay 
• Health Care Plan (Medical, Dental & Vision) - Benefits Effective within 30-60 Days of Hire 
• Retirement Plan (401k with a Company Match) 
• Paid Time Off (Vacation & Public Holidays) 
• Training & Development