Customer Support Data Clerk - Emergency Assistance (EA) Program

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service.
• 15 paid holidays annually.
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment.
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses.
• A variety of support services to promote well-being through the employee assistance program.
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Customer Support Data Clerk Compensation:

• Starting $18.22 to $22.78

Customer Support Data Clerk Job Responsibilities:

• Provide professional, courteous, and knowledgeable customer service to all clients and visitors 
• Maintain awareness of all programs and services offered within the agency and the community and provide general information to callers and walk-ins. 
• Maintain confidentiality in all transactions involving clients 
• Keep up to date with events, community resources, and agency updates to share accurate and timely information with clients and co-workers. 
• Manage the transportation and gift card report as well as check issuance tracking 
• Track services provided in CWW, WWP and Emergency Assistance Program comments 
• Schedule intake appointments and coordinate calendars for program staff. 
• Assist in handling difficult or sensitive client interactions with empathy and professionalism, including de-escalating upset individuals when necessary. 
• Troubleshoot issues that arise in real-time with clients or program logistics, offering practical and compassionate solutions. 
• Prepare clear, visually organized Power Point presentations and flyers for program announcements or events 
• Communicate both verbally and in writing in a professional manner, especially when documenting or addressing sensitive situations 
• Demonstrate a calm, focused and cooperative demeanor in a fast-paced work environment, contributing to a respectful, collaborative, drama free approach to the workplace. 
• The clerk may assist -Will scan documents into ECF system, validate, index, and place documents in appropriate electronic case file system folder. 
• Verify all documents are properly coded for scanning and enter accurate ECF codes. 
• Provide weekly report on the progress of scanned documents into ECF.  
• Ensure timely and accurate data entry in WWP, ECF, and other systems, as required by policy and procedures. 
• Assist with preparing mailings/email distribution for, and providing staff with clerical support during UMOS events, job fairs and workshops. 
• Comply with government and agency regulations. 
• Perform special projects and other related duties as assigned. 
• Attends meetings and seminars, and performs other duties as assigned. 

Customer Support Data Clerk Job Qualifications: 

• Minimum of a High School Diploma (or equivalent) supplemented by either one year of post-secondary education, or equivalent related training. 
• Minimum two years of work experience in a data entry and/or clerical position.  
• Able to work with confidential information and has a basic understanding of customer service practices. 
• Demonstrated organizational skills and strong attention to detail in data entry and/or clerical work. 
• Ability to communicate effectively with all levels of staff and management in writing and verbally. 
• Bilingual in English and one or more languages/Spanish, Burmese, Rohingya, Somali, Karen; verbal and written preferred. 
• Proficient using Microsoft Office Suite, including Word, Excel, and Outlook and PowerPoint with demonstrated ability to type minimum of 40 words per minute. 
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and ability to successfully execute multiple projects at one time. 
• Must be able to work irregular hours. 

Work Environment, Physical, and Sensory Demands:

The demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation will be considered to enable individuals with disabilities to perform essential functions.  

  Physical Demands:   

1. Employee is frequently required to stand, walk, sit, and bend.   
2. Occasionally required to lift and /or move up to 20 lbs.  
3. Frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment.  
4. Work at semi-moderate noise level.   

  Tools & Equipment Used:  

1. iPad, iPhone, laptop, computers, projectors, copy/scanner machine, computer.  
2. Be able to scan and encrypt documents, as necessary.  
3. First aid equipment and fire extinguisher.   

Usage varies by position  

Additional Eligibility Requirements:

• None  

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.