Customer Support Representative

Union Bank has called Vermont home since 1891 - and we're proud of our local roots. We're a modern, community-focused bank where people come to grow their careers and make a difference. We offer strong benefits, support continuing education, and believe in promoting from within. Our CEO's journey from teller to the top is just one example. If you're looking for purpose, opportunity, and a team that cares, you'll find it here!

Union Bank is looking for a driven and customer-focused individual to join our team as a Customer Support Representative. In this role, you'll be the first point of contact for customers seeking help with their banking needs, delivering exceptional service across phone, email, and chat platforms.

Key Responsibilities

• Respond to customer inquiries with professionalism and empathy
• Resolve issues related to accounts, transactions, and digital banking tools
• Maintain accurate records of customer interactions
• Collaborate with internal teams to ensure timely and effective solutions
• Uphold Union Bank's commitment to excellence in every interaction

What we are looking for

• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Tech-savvy with a customer-first mindset
• Previous experience in customer service or banking is a plus

Why work with us?

While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

• Generous Paid Time Off
• Health, Dental, and Life Insurance
• Partially paid Short and Long-Term Disability
• Company-matched 401K retirement account
• Bankers' hours
• Paid Federal Holidays

This job can be performed from one of the following offices: Morrisville, Berlin, St. Johnsbury or Shelburne.