Customer Support Technical Analyst

Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate.

The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products.

Responsibilities:

• Provide software application support for customers.
• Perform program coding necessary to produce a defined output by following specification using programming language.
• Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products.
• Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution.
• Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications.
• Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.
• Serve as next level escalation for complex customer issues.
• Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks.
• Coordinate with other employees or customers to accomplish specific objectives and results.